COMMON QUESTIONS 

Forgetting about your booking is common, especially among first timers. But there’s no need to worry! If this is the first time you’ve hired our services, or if this is a one-time service, we will text the day before to ensure your home will be available for cleaning on the next day.

We just need a few things from you to get ready beforehand.

First things first, decide whether you are staying home during the cleaning service, if you are leaving right before handing the keys or if you will not be home. Promptly let us know during the booking process or before the cleaning day to ensure our staff will be able to enter your home.

Next, please declutter your home a little bit. Of course, this doesn’t mean you need to vacuum, wipe surfaces, dust, or any other cleaning-related task. That’s what we are here for! We just need you to pick items up off the ground and arrange items the best you can. For our cleaners, this means less time and energy spent picking up items allowing them to focus on cleaning your home.

Finally, don’t forget to place important documents in a safe area such as a drawer or cabinet. Otherwise, they could be mistakenly disposed of by our cleaning staff.

You being home to let our staff in is great. It’s perfect for starting right away. In fact, it’s super common for customers to wait for our staff to arrive, leave them the keys and then departing to enjoy your free time. If you want to, you can give them brief instructions or any information you deem necessary.

You do not need to stay home while our staff works their magic. But if you choose to do so, we kindly ask you two things:

Please do not helicopter the cleaners. They are professionals and with plenty of experience on cleaning. Of course, they can miss an area or surface from time to time, like any human being. If that is the case, please wait until they finish and if you wish to, you can check their work and point out if there’s anything that was not completed to your satisfaction.

Many people work from home, especially since COVID-19 started. Or perhaps you would just prefer to stay home, and that’s okay! We do ask you to please stay out of their way when our cleaners are working. If you are working, please briefly leave when it’s time for our staff to clean your office or workspace. You can take a break or continue your work in a different area.

If you are working, running errands or enjoying your free time we are able to do our job without any issues!

For our staff to enter your home, you have two main options. Many customers purchase a lockbox and provide the code to our cleaners so they are able to go in, do their job and securely lock up before leaving. You can also leave your key in a discrete place on the premises.

For apartment cleaning, you have an additional option: you can call your leasing office and let them know about your maid service coming in and authorizing them for a key to your apartment. Once the cleaners arrive, they exchange their ID for the key at the leasing office, and they give it back once they finish.

We have no problem working with pets! If they are friendly around strangers, feel free to let them roam around your home.

However, if you suspect there’s a chance of them being aggressive or agitated around our staff, please put them in a secured area or take them to the park while our cleaners do their job. The last thing we all want to see is an accident or someone getting injured.

At Hometown Cleaning we work hard to ensure your happiness during the entire process: during, before and after your cleaning. Part of this involves quality control once our staff completes the service.

The very next day after you’ve booked your cleaning service, we will call you and ask you a few questions about the way our staff’s performance and interaction with you.

Occasionally, we will ask you for an online review. This won’t take you more than 5 minutes, it helps us show our work and it also helps other people looking for a cleaning service to see whether or not our company fits their needs.

If you’ve booked our service regularly, we will also follow up occasionally to make sure everything is going perfect and that our quality stays top-notch.

If you were less than happy at any point of the service, please call us within 48 hours. We will listen to your complaints, take note and if the cleaning process was not followed correctly we will fix it at your earliest convenience at no additional charge.

It’s perfectly normal to hire a one-time service to test the waters and see if you would enjoy recurrent cleanings in the future.

We hope you were happy enough with our services to switch to a recurrent cleaning schedule. If that’s the case, feel free to let us know that during our follow-up call after your service, or use any of our contact media.

Or just go to our booking page and select your preferred frequency for cleaning!

Our passion goes beyond offering stellar cleaning services. We are dedicated to our community and serving our friends and family, which is why our customer service is done with care and love for what we do.

Having a professional staff taking care of your home translates into having more time for doing what you love.

Call us at for a free quote! 01723 256705