Accessibility Statement

Accessibility adjustments on this site

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Hometown Cleaning is committed to ensuring digital and physical accessibility for all our customers, regardless of ability or disability. We aim to provide an inclusive and accessible experience—both online and in-person—so that everyone can benefit from our services.

Our Commitments:

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1. Website Accessibility

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We are actively working to improve the accessibility of our website to ensure it complies with relevant standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA where possible.

• Our website is designed to be compatible with screen readers and keyboard navigation.

• We aim for high colour contrast, clear fonts, and simple navigation.

• Images include alternative text for users who rely on assistive technologies.

If you experience difficulty accessing any part of our site, please contact us directly—we are here to help.

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2. Communication Support

We are happy to accommodate individual communication needs, including:

• Providing information in large print or plain text on request

• Booking via email, phone, or our online form

• Taking extra time to explain our services clearly

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3. Service Accessibility

When providing cleaning services in your home, we do our best to be mindful of mobility, sensory, or communication needs:

• Cleaners can be briefed on specific access requirements before visits

• We are happy to make reasonable adjustments to how services are delivered

• All staff are trained to be respectful, courteous, and aware of individual needs